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Last updated: December 2023
Privacy Policy
We're pretty serious about keeping your info safe.
Look, we get it - privacy matters
When you're trusting us with your architectural dreams (and yeah, your personal details), you deserve to know exactly what happens with that information. We're not gonna hide behind fancy legal jargon here.
Over the years working with clients across Toronto and beyond, we've learned that transparency isn't just a buzzword - it's how trust gets built. So here's the straight talk about how Yorven Forge Quint handles your data.
This policy covers everything from the moment you reach out to us, through project consultations, and even after we've wrapped up your build. If something's unclear, just give us a shout at info@yorvenforgequint.info.
What info do we actually collect?
Basic Contact Stuff
Name, email, phone number, mailing address - the usual suspects. We need this to actually communicate with you about your project. Can't design your space if we can't reach you, right?
Project Details
Property info, design preferences, budget ranges, timeline expectations. Basically everything that helps us understand what you're trying to build and how we can make it happen.
Communication Records
Emails, meeting notes, phone call summaries. We keep these so there's never confusion about what was discussed or agreed upon during the design process.
Website Usage Data
IP addresses, browser types, pages you visit on our site. Pretty standard web analytics stuff that helps us figure out if our website's actually useful or needs work.
So what do we do with all this?
Project delivery - obviously
We use your info to design, plan, and execute your architectural project. That includes coordinating with contractors, engineers, and city planning departments when needed. It's literally impossible to do our job without processing this data.
Staying in touch
Updates about your project, scheduling meetings, sending invoices - all the necessary back-and-forth that keeps things moving. We'll also occasionally send out our newsletter if you've opted in, showcasing recent projects and sustainable design insights.
Legal compliance
Sometimes we're legally required to keep certain records - contracts, permits, building documentation. That's just part of working in the construction and architecture world. Canadian building codes don't mess around.
Improving our services
Analyzing what works and what doesn't helps us get better. We look at project outcomes, client feedback, and yes, even which parts of our website people actually read (hint: probably not privacy policies, but here you are!).
Who else sees your info?
Here's the deal - architecture isn't a solo sport. We work with various partners to bring projects to life, and sometimes that means sharing relevant info with them.
Project partners & contractors
Engineers, builders, suppliers - they need project details to do their part. But they only get what's necessary for their specific role.
Service providers
Cloud storage, accounting software, project management tools - we use these to run our business efficiently. They're all vetted and bound by their own privacy agreements.
Legal requirements
If there's a court order or government request, we've gotta comply. Hasn't happened yet in our years of operation, but transparency means mentioning it.
What we DON'T do: sell your data to marketers, share it with random third parties, or use it for anything unrelated to your project and our business operations.
How we keep your data secure
Look, no system is 100% bulletproof - anyone who tells you otherwise is lying. But we take security seriously and use industry-standard practices to protect your information.
Encrypted storage
All digital files are stored on encrypted servers with regular backups. Physical documents are locked up when not in use.
Access controls
Only team members who actually need access to specific project info get it. We use password protection and two-factor authentication.
Regular updates
Software patches, security audits, staff training - it's ongoing work, not a one-and-done thing.
Your rights (because it's YOUR data)
Under Canadian privacy laws, you've got several rights when it comes to your personal information:
Access & review
You can ask to see what personal data we have about you. We'll provide it in a readable format within 30 days.
Corrections
Spotted an error? Let us know and we'll fix it. Keeping accurate records benefits everyone.
Deletion requests
Want us to delete your data? We can do that, unless we're legally required to keep it (like for completed construction projects).
Withdraw consent
Change your mind about marketing emails or newsletters? Unsubscribe anytime. Won't affect our ability to work on your project.
Questions about privacy?
Seriously, if something in here doesn't make sense or you want more details about how we handle your specific situation, just reach out. We'd rather have a quick conversation than leave you wondering.
Privacy policies get updated occasionally as laws change or our practices evolve. We'll email active clients if there are significant changes, but you can always check back here for the latest version.
The fine print
Governing law: This privacy policy is governed by Canadian federal privacy legislation (PIPEDA) and Ontario provincial laws.
Data retention: We typically keep project data for 7 years after completion (standard practice in architecture). Marketing data gets purged if you unsubscribe.
International transfers: Your data stays in Canada. We don't transfer it internationally unless absolutely necessary for a specific project, and only with your explicit consent.